Shipping policy
Shipping Policy
Free shipping
We currently offer free shipping on eligible orders. Available shipping options and any exceptions are shown at checkout.
Processing times
Flags that are in stock or fulfilled by our suppliers generally ship after the order is processed.
Custom shadecloth and rollup kits are made to order and may require additional preparation time before shipping. The expected production or processing timeframe will be provided on the product page, in your quote, or by email. If you need an item by a specific date, please contact us before placing your order.
Orders may ship in separate packages when products come from different locations or suppliers.
Tracking
When your order ships, we’ll send tracking information to the email address provided at checkout. Tracking may take some time to update after the carrier receives the package. You can track your shipment through the tracking link in your shipping confirmation or through 17TRACK.
Delivery delays
Delivery dates are estimates and are not guaranteed. Delays can happen because of carrier disruptions, weather, holidays, incorrect addresses, or other circumstances outside our control. If your tracking information has not updated or your package appears delayed, please contact us so we can help investigate.
Incorrect shipping information
Please review your shipping address carefully before submitting your order. Contact us as soon as possible if you notice an error. We may not be able to change the address after an order has been processed or shipped, and additional shipping charges may apply.
Damaged, missing, or lost packages
If your package arrives damaged, please take photos of the packaging and the item and contact us promptly. If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbors, and your delivery carrier first, then contact us for assistance.
For questions about shipping, please contact us at info@shadeandflagshoppe.com or 479-502-4155.