Refund policy

We want you to be happy with your order. Please review our return policy below.

Standard Products

You may return most items within 30 days of delivery for a full refund to your original payment method, minus original shipping costs. To be eligible:

The item must be unused and in its original condition and packaging.
Proof of purchase (order number or receipt) is required.

Return shipping is the customer's responsibility, unless the item arrived defective, damaged, or incorrect (see Damaged/Defective Items below).

There is no restocking fee.

How to Start a Return

Contact us with your order number and reason for return. Once approved, we'll provide return instructions. Refunds are processed within 7 business days of receiving the returned item.

Custom Shadecloth Products

Custom shadecloth items are made to order and are final sale, with the following exception:

Due to the natural looseness and stretch of shadecloth fabric, sizing can vary slightly during manufacturing. We do our best to produce every custom shadecloth to the exact dimensions ordered; however, sizing variances of up to 1 inch (in any direction) are considered normal and are not eligible for return, refund, or exchange.

If your product is more than 1 inch off from the ordered dimensions, we will replace it. To request a replacement, provide clear photos showing the product measured with a tape measure, with both the measurement and the discrepancy clearly visible. Once verified, we will process a replacement at no additional cost.

Custom shadecloth products that fall within the 1-inch tolerance, or that lack photo verification of the size discrepancy, are not eligible for return, refund, or exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery with photos of the item and packaging. We will cover return shipping and provide a replacement or full refund, your choice.